Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are located. We will arrange shipment within 3-5 working days after receiving your order, and delivery to the local post office will take about 15-25 days. Delivery details will be provided in your shipping email. The shipping fee varies from $4.99 to $9.99. Please refer to our shipping & delivery policy.

In general, there is no need to pay customs duties.

The shipping and processing times depend on the items you're ordering.  The status of each product (in stock, a backorder, or made-to-order) is indicated on each individual product page, as well as the estimated shipping date.

In Stock

Shipping timelines are usually within 3-5 business days from the date ordered.

Backorder

We don’t have it on hand yet but it's coming soon!  Not to worry, you can still purchase it and your order will be added to the queue to be fulfilled and shipped as soon as they are available!  The estimated ship date is within 30 days.

Made to order

Once your order has been placed, we need to craft the piece since it’s being made especially for you, and can take a bit more time to be processed.  The estimated ship date is between 10-35 days.

We will send you an order confirmation email when you place your order successfully. All the info will be in the email. So please be sure the email address you left is correct.

We will send you a shipping email with the tracking no when we ship your order out. If you cannot track it, please reach out to us at support@bessvivien.com with your order number and the details, and our customer service team will help you.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request. Usually, the order can be canceled before shipping except for the made-to-order items.

Feel free to reach out to us within 2 hours of placing your order and we will try our best to accommodate the change before the order is processed.  Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change.  Once the order is shipped, Bessvivien's unable to change the address on our end but you can contact your local post office to submit special delivery instructions.

If you are not 100% satisfied with your received products, you are welcome to contact us within 15 days of delivery to request a return or exchange.  Please email us at support@bessvivien.com and we will guide you through the process.  Please note that any unauthorized returns will not be accepted.  For more info please click here.

The returning shipping fee depends on your local courier. We need to make it clear to the Buyer that any additional transportation charges arising from the return or replacement of the goods will be borne by the Buyer.

Our warehouse will process your order within 5 days after receiving the return. When you ship it out please tell me the tracking no. Please do not use the tracking unavailable service.

Usually, we will proceed with the refund for you on Friday because our financial department usually refunds uniformly on Friday.

You can contact us through our contact page! We will be happy to assist you.